Refund & Returns Policy

Return Policy

Once your event is finished, the dress is to be couriered back the next day at your own expense. We can assist with dress pickup, but the charges are borne by the customer.

We do fitting as per the size provided by you, and each gown has extra margin so you can adjust the fit at your end. In the rare case that the extra margin is not available, you may request a new size (if available); the next pickup and drop are paid by the customer.

We publish both photographer photographs and in-store photo/video, and you are welcome to see the piece on a video call before ordering, so you can be satisfied with the pattern and quality.

Refunds

Once your return is received and inspected, we will send you an e-mail to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.

Late or missing refunds

If you have not received a refund yet, please check your bank account again, then contact your card company or bank — there is often some processing time before a refund is posted. If you have done all of this and still have not received your refund, please contact us.

Rental dresses

• The security amount is refunded the same day we receive the dress back in good condition.
• Cancellations before dispatch carry a 50% charge of the rent.

Need help?

Contact us at orders@pushpadesigners.com or call +91 84669 99398 for any question about refunds and returns.